Frequently Asked Questions

Everything you need to know about your Velo Orange experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for most unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.

Are your products covered by a warranty?

All Velo Orange products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please reach out with your order number and photos of the defect.

Can I change or cancel my order after it has been placed?

We process orders quickly, but we will do our best to accommodate changes if you contact us within one hour of placing your order.