Returns & Exchanges

At Velo Orange, we want you to be completely satisfied with your purchase. If a component or accessory doesn't meet your needs, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Contact our customer service team via email with your order number to receive a Return Merchandise Authorization (RMA) number and the correct return shipping address.

2

Pack Your Items

Securely place the unused items in their original packaging, ensuring all hardware and manuals are included to prevent damage during transit.

3

Ship the Package

Affix your shipping label and clearly write the RMA number on the outside of the box before dropping it off at your preferred carrier.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing